Return and Exchange Policy:

At Love, Thalia, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, please follow these easy steps:

Initiating a Return or Exchange:

1. Contact Us: Reach out to our friendly customer service team within 7 days of receiving your order. You can contact us via:

   • Email: writetothalia@gmail.com
   • Whatsapp: +60195900504

2. Provide Order Details: In your message, please include the following information:

   • Name
   • Order ID
   • Date Purchased
   • Date Received
   • Item to be returned/exchanged (including size, if applicable)
   • Reason for return/exchange (Optional, but helpful)

3. Our Team Will Assist: We will review your request and provide you with further instructions, including return shipping information (if applicable).

Eligibility:

• Please note that pre-order items, sale items, and discounted items are not eligible for refunds, only exchanges.
• Exchanges are only valid for the same item and size originally purchased.
• You are only entitled to one exchange request per order.

Non-Valid Return/Exchange Reasons:

• "I changed my mind"
• "The color doesn't suit me"
• "I don't want it anymore"
• "I want to change the color/design" (without requesting an exchange for the same item in a different color/design)

For more information or assistance, please contact our customer service team.